Integration: Connect Checkr with Trakstar Hire

The Checkr integration allows you to order and review background checks without leaving Trakstar Hire.

Once the integration is enabled, you can send candidates to Checkr directly from their candidate profile and review the status and summary of completed background checks in Trakstar Hire. Detailed reports remain available in Checkr.

Before You Begin

To configure the integration, you'll need:

• A Super Admin account in Trakstar Hire.
• An active Checkr account.
• Account Hierarchy enabled in your Checkr account.

Important: Account Hierarchy must be enabled in Checkr before you can send candidates through the integration. If it is not enabled, you'll receive an error when attempting to order a background check.

Connect Checkr to Trakstar Hire

1. In Trakstar Hire, navigate to Settings > Advanced Settings > Apps & Integrations.

   

2. Scroll to the Checkr integration and select Checkr.

   

3. Click Enable Checkr.

   

4. Sign in to your Checkr account when prompted.
5. Authorize the connection to complete the integration.

After authorization is complete, your Checkr account is connected and ready to use.

Send a Candidate for a Background Check

Once the integration is enabled:

1. Open the candidate's profile.
2. Select the Background Check tab.

3. Click Send for Background Check

   

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4. Choose the Checkr background check package you want to order.

   

5. Submit the request.

The available background check packages are pulled directly from your Checkr account.

Review Background Check Results

After Checkr completes the background check:

• A summary of the results is displayed in the candidate's Background Check tab in Trakstar Hire.

  

• Select the available link to open the complete background check report in Checkr for additional details.

User Access

The Background Check tab is available to all Trakstar Hire user roles except Hiring Team Members.

Users with access can:

• Order background checks.
• View background check summaries.
• Open detailed reports in Checkr.

Troubleshooting

Error When Sending a Candidate

If you receive an error while sending a candidate to Checkr, verify that Account Hierarchy is enabled in your Checkr account, otherwise, you'll get a pop up letting you know this is needed.

If Account Hierarchy is not enabled, contact Checkr to enable the feature before using the integration.

Questions? Reach out to us at hire@trakstar.com!