Manage Your Email Notifications
Overview
You can customize most email notifications in Trakstar Hire to control which updates are sent to your inbox. This allows you to receive notifications that are most relevant to your role while reducing unnecessary email.
Update Your Email Notification Preferences
To manage your email notifications:
- Click Settings.
-
Select Email Notifications.
-
Enable or disable the notifications you want to receive.
- Save your changes, if prompted.
Note: Notification options marked with ** are available only to Super Admins.
Notifications That Cannot Be Disabled
Some system notifications are always sent to ensure you don't miss important activity.
These include:
- Interview invitations and interview reminders.
- Requests to submit interview feedback.
- Replies from candidates when you sent the original email or were copied on the conversation.
- Notifications when you're copied on internal notes.
- Certain Super Admin administrative notifications, such as payment receipts and report notifications.
- Notifications sent to Super Admins who created a job opening.
Reduce Inbox Clutter
If you don't want these required notifications to appear in your primary inbox, consider creating email rules or filters in your email application.
For example, you can use:
- Inbox Rules in Microsoft Outlook.
- Filters in Gmail.
These tools allow you to automatically organize notifications into folders or labels without preventing them from being delivered.
Frequently Asked Questions
-
Can I manage another user's email notifications?
No. Each user manages their own email notification preferences. Other users, including administrators, cannot change these settings on someone else's behalf.
-
Why am I still receiving emails after turning notifications off?
Some notifications are required and cannot be disabled, including interview invitations, candidate replies, internal note notifications, and certain administrative emails.
-
I'm not receiving email notifications. What should I do?
First, verify that the appropriate notifications are enabled under Settings > Email Notifications.
If your notification settings are correct and emails still aren't arriving, contact hire@trakstar.com for assistance.
-
Can I change the email address that receives notifications?
Email notifications are sent to the email address associated with your Trakstar Hire account. For instructions on changing your login email address, refer to the article about updating your email address.