I need more help! How can I reach Trakstar Hire?
We're always happy to help, and we look forward to hearing from you.
There are several ways to contact the Trakstar Hire team, depending on the type of assistance you need.
Contact Support by Email
Email is the primary support channel and the fastest way to reach the Trakstar Hire team.
Email: hire@trakstar.com
The support team monitors email between 8:00 AM and 8:00 PM ET and is known for responding quickly during these hours.
Contact Support from Within Trakstar Hire
You can also contact the team directly from inside your Trakstar Hire account.
- Log in to Trakstar Hire.
- Click the Question Mark (?) icon in the lower-left corner of the screen.
- Select Ask.
- Enter your message and send it to the support team.
This option is helpful when you are already working in the platform and need assistance with a specific task or workflow.
Schedule a Phone Call
The Trakstar Hire team is happy to assist through a pre-scheduled phone call when needed.
To help make the call as productive as possible:
- Send an email to hire@trakstar.com explaining what you would like to discuss.
- Include any relevant details, questions, or examples.
- The team will review the information and coordinate an appropriate time for the call.
Providing details ahead of time allows the team to:
- Prepare relevant materials.
- Determine the appropriate amount of time for the discussion.
- Include the right team members.
- Share helpful resources such as screenshots, documentation, and workflow guidance before or after the call.
We're Here to Help
Whether you have a quick question, need help troubleshooting an issue, or would like guidance on best practices, the Trakstar Hire Customer Success team is available to assist.
We look forward to hearing from you.