I need more help! How can I reach Trakstar Hire?
We're always happy to help, and we look forward to hearing from you! Here is how you can reach us:
Email is our primary form of support and the fastest way to reach our team. We have someone monitoring email between 8:00am and 8:00pm ET, and we are known for getting in touch quickly during this timeframe. The best way to reach our team is via email at firstname.lastname@example.org.
Within Trakstar Hire you can reach us via the Question Mark button in the bottom left corner of your account. Just click on "Ask" to send us a message
Our team is happy to take a pre-scheduled call to help you out. To ensure our call is most productive, we ask that you email what you’d like to cover on the call. This will help us to prepare materials ahead of time, know how much time to allocate for the call, as well as make sure the correct people are included.
Providing this context via email also allows us to pass on useful things such as links to help articles, screenshots, and step-by-step workflows, which you can then refer back to again in the future.
The folks here on the Customer Success team are excited to have you on board, and we look forward to hearing from you!