Meet the Humans Behind Trakstar Hire Support

Hey there! We're excited to work with you and help you level up your hiring.  No, really - it is our favorite part about our job! Read on to learn about the real humans behind the Trakstar Hire team!  Our team covers many time zones and many products.

Got a question for us, or do you just want to say Hi?  You can reach us at


Al answers your tickets from Saint Petersburg, Florida.  Al is our resident Learn expert, but you'll see him answering questions, problem-solving, and offering best practices for our whole platform. His favorite Learn feature is the course arranger - because it allows you to get your content just right.  Al served in the US Air Force and has a younger brother who served in the US Navy.


Michael troubleshoots all your Perform questions from Corpus Christi, TX. He loves to read random books, watch old movies, garden, and cook - and he was raised on a horse farm in Kansas.


Jen is a Hire pro and helps you level up your hiring from Ferndale, MI - with the help of her Golden Retriever, Finn. She has a fraternal twin sister (who looks nothing like her!) and was a touring musician for many years.


You'll find Nate working in the Learn and Hire queues and answering your tickets from Portland, OR.  Yes, that is a goat in his profile picture.  Fun fact: he lived in Antarctica for six months!


Jessica answers your Perform questions from Fresno, CA.  Her favorite Perform feature is 360-Rater feedback so you can get a whole perspective of the employee experience - she did a webinar on it!  She loves adventures with her husband in her Fiat named Pickle Rick.


Laur answers your questions from Chatanooga, TN, with the help of their cat Olive.  Some of their favorite things to do include baking bread and other delicious treats, playing Stardew Valley, and drinking coffee.  They love the reports and Insights within the Trakstar platform because it lays everything out in a very visual way!


You'll find Erica answering all of your performance management questions - either from Denver or Leadville, Colorado, depending on the day. She's a huge fan of the mountains and hiking, and she's hiked twenty-six of Colorado's fifty-four peaks above 14,000 feet!


Grace manages the support team from Liberty, Kentucky.  Feel free to chat with Grace about how to score calculations work in or how to build a stellar review form in Perform.  In her free time, Grace loves paddleboarding, reading, and snuggling with her cats and dog.  Want to make her day?  Send her a photo of your pet!


Chelsea is the Director of Customer Experience and Adoption, and you may see her pop into calls or email queues from time to time!  She's currently located in Huntsville, Alabama.  You can chat with Chelsea about performance reviews, hiring, e-learning, and building relationships while managing remote teams. Chelsea also loves spending time outdoors, reading, drinking coffee, and giant soft pretzels.

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