Meet the Humans Behind Trakstar Hire Support
Hey there! We're excited to work with you and help you level up your hiring. No, really - it is our favorite part about our job! Read on to learn about the real humans behind the Trakstar Hire team! Our team covers many time zones and many products.
Got a question for us, or do you just want to say hi? You can reach us at hire@trakstar.com
Jen - Senior Manager of Support
Jen manages the Support team from Flint, Michigan - with the help of her Golden Retriever, Finn. She loves to develop teams in the support world, and is passionate about leading with empathy and inclusivity. She has a fraternal twin sister (who looks nothing like her!) and was a touring musician for many years. When she's not working, Jen likes to be outside or binge watch her favorite tv shows. Some say that Jen is an actual golden retriever herself.
Jessica - Team Lead
Jessica is the Team Lead for the Trakstar Perform Support team. She spends her days helping our support team solve tricky problems, supporting our customers, and ensuring the team has what it needs to succeed. She is based in Fresno, California, and when she's not in meetings or coaching the team, she is usually chasing after her toddler, listening to her husband play guitar, going for walks, or enjoying a good cup of coffee. She loves being part of a team that genuinely cares about helping customers succeed.
Mariana
Mariana comes to you from Merìda, Mexico, to answer all your Hire and Learn questions! When she's not at work, you can find her walking and petting her two dogs (Tuna & Miel), hanging out with family, going to the beach to read or kayak, or watching a good movie.
Susie
Susie is in Juarez, MX. Outside of answering your Perform questions, she loves to go dancing, take a walk in the park, or enjoy a cup of coffee. She also enjoys reading, listening to music, and spending time with her loved ones! Susie likes to crack jokes when you least expect it. 😉
Nikte
Nikte, one of our Learn experts, is a creative spirit who loves flowers, pets, tacos, and people in equal measure. She shares her home with Luna the dog and two cats—Felicia (a tuxedo diva) and Miroslava (a Siamese sweetheart)—and dreams of beach life and world travel. A Bojack Horseman fan with a soft spot for lilac, she inherited her love of animals from her mom (who has eight dogs!). Nikte brings curiosity, culture, and connection to everything she does—basically, sunshine in human form.
Pascal
Pascal joins us from Tijuana, Mexico, and is here to answer your Hire questions! They’re into dancing, music, and pretty much anything in the art world. Big fan of video games, horror movies, and hanging out with their wildly friendly, zero-boundaries dog, Enzo. Fun fact: they watched The Substance five times. On the fifth? They fell asleep. That’s when they knew everything was going to be okay.
Andy
Andy joins us from Mexico City, Mexico, and is here to answer your Perform questions! Her favorite ways to recharge are praying, helping others, walking, reading, music, dancing, beautiful architecture and art, being with animals, and kids. In her free time, she writes stories and poems, loves to sing, draw, and visit with her friends. But, above all else - she loves to talk! Fun fact: she can climb like a goat and swim like a fish.
Jennifer
Jennifer joins us from Mazatlán, Mexico, and is here to answer your Perform questions! Her favorite ways to recharge are watching the sunset on the beach and walking on the sand. In her free time, she spends time with her pets, Marcela(cat) diva* and Bailey(dog) silly old puppy*. She likes watching figure ice skating/Formula 1 competitions. She also loves taking pictures of everything in my life and art. Fun fact: she doesn't know how to swim, but she tried surfing once! (& survived lol)
Michael - Success Manager
Michael troubleshoots all your Perform questions from Corpus Christi, TX. He loves to read random books, watch old movies, garden, and cook - and he was raised on a horse farm in Kansas.
Laur - Success Manager
Laur answers your questions from Chattanooga, TN, with the help of their cats Olive and Ash. Some of their favorite things to do include baking bread and other delicious treats, playing Stardew Valley, and drinking coffee. They love the reports and Insights within the Trakstar platform because it lays everything out in a very visual way!