Meet the Humans Behind Trakstar Hire Support
Hey there! We're excited to work with you and help you level up your hiring. No, really - it is our favorite part about our job! Read on to learn about the real humans behind the Trakstar Hire team! Our team covers many time zones and many products.
Got a question for us, or do you just want to say hi? You can reach us at hire@trakstar.com
Jen - Senior Manager of Support
Jen manages the Support team from Flint, Michigan - with the help of her Golden Retriever, Finn. She loves to develop teams in the support world, and is passionate about leading with empathy and inclusivity. She has a fraternal twin sister (who looks nothing like her!) and was a touring musician for many years. When she's not working, Jen likes to be outside or binge watch her favorite tv shows. Some say that Jen is an actual golden retriever herself.
Jessica - Team Lead
Jessica answers your Perform questions from Louisville, KY. Her favorite Perform feature is 360-Rater feedback so you can get a whole perspective of the employee experience - she did a webinar on it! She loves adventures with her husband in her Fiat named Pickle Rick.
Mariana
Mariana comes to you from Merìda, Mexico to answer all your Hire questions! When she's not at work, you can find her walking and petting her two dogs (Tuna & Miel), hanging out with family, going to the beach to read or kayak, or watching a good movie.
Megan
Megan, one of our Perform experts, comes to you from Puebla, MX and can be found watching movies, grabbing a bacon cheeseburger, or just hanging out at home with her dog Nina who is a very grumpy chihuahua. A fun fact about her: She's a big Shrek fan — her Shrek crocs are her absolute favorite and she's a bit obsessed with the Toy Story Aliens.
Susie
Susie is in Juarez, MX. Outside of answering your Perform questions, she loves to go dancing, take a walk in the park, or enjoy a cup of coffee. She also enjoys reading, listening to music, and spending time with her loved ones! Susie likes to crack jokes when you least expect it. 😉
Agus
Agus answers your Perform questions from Guadalajara, MX. To recharge, he likes to exercise, hang out with friends, and spending time with family. Agus likes to to learn new things, read articles, or just chill out with a good video game! A fun fact is that he tremendously dislikes garlic and onion in his food (we promise he's not a vampire).
Aaron
While he's currently based in Mexico City, MX, he is originally from Nova Scotia, Canada. He wanted to trade in his snow boots for flip flops! Aaron likes to recharge by playing video games, tinker with his PC, learn new things, and play with his two cats - Marzi and Coca.
Aaron can also be found flipping around his long glorious locks.
Nikte
Nikte is a creative spirit who loves flowers, pets, tacos, and people in equal measure. She shares her home with Luna the dog and two cats—Felicia (a tuxedo diva) and Miroslava (a Siamese sweetheart)—and dreams of beach life and world travel. A Bojack Horseman fan with a soft spot for lilac, she inherited her love of animals from her mom (who has eight dogs!). Nikte brings curiosity, culture, and connection to everything she does—basically, sunshine in human form.
Pascal
Pascal joins us from Tijuana, Mexico! They’re into dancing, music, and pretty much anything in the art world. Big fan of video games , horror movies , and and hanging out with their wildly friendly, zero-boundaries dog, Enzo. Fun fact: they watched The Substance five times. On the fifth? They fell asleep. That’s when they knew everything was going to be okay.
Michael - Success Manager
Michael troubleshoots all your Perform questions from Corpus Christi, TX. He loves to read random books, watch old movies, garden, and cook - and he was raised on a horse farm in Kansas.
Laur - Success Manager
Laur answers your questions from Chatanooga, TN, with the help of their cats Olive and Ash. Some of their favorite things to do include baking bread and other delicious treats, playing Stardew Valley, and drinking coffee. They love the reports and Insights within the Trakstar platform because it lays everything out in a very visual way!
Chelsea - Director of Customer Success
Chelsea is the Director of Customer Success, and you may see her pop into calls or email queues from time to time! She's currently located in Huntsville, Alabama. You can chat with Chelsea about performance reviews, hiring, e-learning, and building relationships while managing remote teams. Chelsea also loves spending time outdoors, reading, drinking coffee, and giant soft pretzels.