Customize Candidate Decision Reasons

Decision reasons help your team consistently track why candidates leave the hiring process. Capturing this information provides valuable reporting insights that can help you evaluate and improve your recruiting strategy over time.

By default, Trakstar Hire includes a set of standard decision reasons. Account Super Admins can customize these reasons to better reflect their organization's hiring process.

Watch the video below for more details!

Before You Begin

Only users with the Super Admin role can manage candidate decision reasons.

Manage Decision Reasons

To customize the reasons available when candidates are moved into a decisioned state:

1. Go to Settings.
2. Select Candidates Configuration.

3. Open Reasons for Candidate Decision.

   

From this page, you can manage the available reasons for each decision type.

Available Customizations

For each decision state (such as Rejected, Archived, or other configured decision types), you can:

• Edit existing reasons.
• Create new reasons.
• Reorder the list of reasons.
• Choose whether selecting a reason is required when moving a candidate into that decision state.

Changes are saved immediately and will be applicable to future candidate decisions.

Using Decision Reasons

When a recruiter moves a candidate into a decisioned state, Trakstar Hire displays the list of configured reasons for that decision type.

The recruiter selects the appropriate reason before completing the action. If the decision type has been configured to require a reason, a selection must be made before the candidate can be moved to that status.

Why Use Custom Decision Reasons?

Using meaningful, standardized decision reasons helps your team:

• Maintain consistent hiring records.
• Track why candidates leave the hiring process.
• Identify recruiting trends over time.
• Improve job postings, sourcing strategies, and hiring workflows using reporting data.