Set up auto response emails for an opening
Set Up Auto-Response Emails for an Opening
You can configure an automatic confirmation email that is sent to candidates after they apply to an opening. You can also choose which email address appears as the sender and where candidate replies are delivered.
Configure an Auto-Response Email
To configure the auto-response email for an opening:
- Open the job opening.
- Navigate to the Auto Response settings.
- Create or edit the email message you want applicants to receive after submitting their application.
- From the Sender dropdown, select the email address that should send the auto-response.
If you want the auto-response to appear as though it was sent from careers@yourcompany.recruiterbox.com, select that option from the Sender dropdown.
Choose a Reply Recipient
When configuring the sender, you must also select a user to receive candidate replies.
This ensures that if a candidate responds to the automatic confirmation email, someone on your team is notified and can follow up as needed.
Use a Shared Inbox for Candidate Replies
If you do not want replies to be delivered to an individual user, consider creating a shared email account, such as:
Add the shared email account as a user in Trakstar Hire and select that user as the reply recipient. This allows your team to monitor candidate responses from a central inbox instead of routing them to a specific individual.
Frequently Asked Questions
Why do I need to select a sender?
Selecting a sender determines which email address candidates see when they receive the automatic confirmation email.
Why do I need to assign a reply recipient?
A reply recipient ensures that candidate responses are delivered to someone on your team. Without a selected recipient, Trakstar Hire cannot route incoming replies appropriately.
Can I prevent replies from going to an individual recruiter?
Yes. Create a shared mailbox (such as hr@ or support@) as a user in Trakstar Hire and assign that account as the reply recipient for the auto-response email.