How to set up an automatic response to applicants
Sending an auto-response to an applicant helps them know their application was received successfully and can be a tool to send along the next steps or additional information to the candidate.
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Who receives auto-responses?
Only candidates who apply via the application form on the Hosted Careers Site, through the Job URL or on your site through our Jobs Widget will receive auto-responses. Applicants who are added to the system via a single candidate upload, email forward, or a bulk resume upload do not receive auto-responses.
How do I set up auto-responses?
Auto responses are set up within each opening. By default, auto responses are disabled. Here are the steps to turn them on:
Click " Openings" on the left bar of your Trakstar Hire screen then click on the name of the opening that you would like to enable auto responses for:
The opening details will display. Choose the tab that says "Job Settings" and you'll see the link for "Auto response email to applicants" Click this link to enable or disable an auto response, or to set up a new auto response. (You'll also see whether an auto-response is enabled or disabled currently.)
Fill in the auto-response details. You can pull in a template, or include attachments or questionnaires. You can also set who you would like to display as the sender of this message. Once you have the details set up, click "Create."
At the top of your screen you will receive a confirmation message that the auto response has been saved. You can also send a test message to yourself, to see what the message will look like when the candidate receives it:
When you go back to the opening details, the auto response will now be noted as Enabled:
Clicking to the "Auto response email" again will allow you to disable/enable or change the auto-response message at any time
Where do I see the auto-responses that were sent?
You can see the auto-responses under the "Candidate Messaging" portion of the candidate's profile.
What happens if a candidate replies to an auto-response?
When the candidate replies, the reply will display in the "Candidate Messaging" portion of the candidate's profile. The reply will also be sent to the email inbox of the user set as the "Sender" of the message.
Questions? Feel free to reach out at any time at firstname.lastname@example.org!