Welcome to Trakstar Hire!
Here at Trakstar Hire, our goal is to help you hire better - and we're so excited to have you along for the ride!
We suggest you start with our online training courses from Hire within Trakstar Academy. These courses are designed uniquely for each user role and help you get up and running like a pro! You can enroll in these here.
In a hurry? Read on for quick getting-started tips, too!
You first need to go to Trakstar Hire to get logged in. So, let's get that taken care of, and then we can start the magic!
How do I log in?
You receive an email with an activation link when you are added to your team's Trakstar Hire account as a new user. Clicking on this link lets you activate your account and log in for the first time.
In the future, you can always return to the [login page] (https://app.hire.trakstar.com/accounts/login) to log in again.
What is my username? What about my password?
Your username is your email address. For most folks, this is your work email address.
Your password is set up the first time you log in. If you need to help to reset this, click "Cannot login" on the
Login Page.
When setting your password, follow these guidelines:
- The password shouldn't be too similar to your email or username.
- A minimum of 9 characters is required.
- This password cannot be entirely numeric or use common phrases.
How do I edit my profile and email signature or set up my timezone?
Getting your profile set up when you first start is a great idea. You can do this under Settings > Profile & Password.
Note:
If you haven't set up a password yet, it will ask you to set it up the first time you click on "Settings."
From this page, you can set up your profile, reset your password, pick your timezone, or set up your email signature for candidate messaging.
Can I edit my email notifications?
Yep! You should give these a check as well under Settings > Email Notifications.
This page allows you to choose what you want to be notified of. We notify you via email on the email address you use for logging in.
To help you stay in the loop, there are a few email notifications you can't turn off. These include Interview Invites, replies to candidate messages you send or are cc'd on, internal notes you tagged in, or requests to review profiles or openings.
What if I need help?
We love to help! The best way to reach our team is via email at hire@traktstar.com.
Within Trakstar Hire, you can reach us via the Question Mark button in the bottom left corner of your account. Just click on "Ask" to send us a message.
The folks here on the Customer Support team are excited to have you on board, and we look forward to hearing from you!
