Welcome to Trakstar Hire!

Welcome to Trakstar Hire! We're excited to have you on board.

Trakstar Hire is designed to help your team hire more effectively and efficiently. To get started, we recommend completing the online training courses available through Trakstar Academy. These courses are tailored to specific user roles and provide guided instruction to help you become productive quickly.

If you'd like to get started right away, the information below covers the essentials.

In This Article

• Log in to Trakstar Hire
• Find your username and password information
• Update your profile settings
• Configure email notifications
• Contact Support

Log In to Trakstar Hire

When you are added as a user to your organization's Trakstar Hire account, you will receive an email containing an activation link.

To access your account for the first time:

1. Open the activation email.
2. Click the activation link.
3. Follow the prompts to activate your account.
4. Sign in to Trakstar Hire.

After your account has been activated, you can return to the login page at any time to access your account.

Username and Password Information

What is my username?

Your username is your email address. In most cases, this will be your work email address.

How do I set my password?

You will create your password during your first login.

If you cannot access your account or need to reset your password:

1. Navigate to the login page.
2. Select Cannot login.
3. Follow the password reset instructions.

Password Requirements

When creating a password, make sure it meets the following requirements:

• Must contain at least 9 characters
• Cannot be entirely numeric
• Cannot contain common or easily guessed phrases
• Should not be too similar to your username or email address

Update Your Profile, Password, Time Zone, and Email Signature

We recommend reviewing your profile settings as part of your initial setup.

To access your profile settings:

1. Navigate to Settings.
2. Select Profile & Password.

Note: If you have not yet created a password, you may be prompted to do so when accessing Settings for the first time.

From the Profile & Password page, you can:

• Update your profile information
• Change or reset your password
• Configure your time zone
• Create or update your email signature for candidate communications

Manage Email Notifications

You can customize most email notifications within Trakstar Hire.

To review your notification preferences:

1. Navigate to Settings.
2. Select Email Notifications.

From this page, you can choose which notifications you would like to receive. Notifications are sent to the email address associated with your login.

Notifications That Cannot Be Disabled

To ensure important activity is not missed, some notifications are always enabled, including:

• Interview invitations
• Replies to candidate messages you sent or were copied on
• Internal notes in which you were tagged
• Requests to review candidates or openings

Need Help?

Our Support team is here to help.

Contact Support by Email

Send your questions to:

hire@trakstar.com

Contact Support Within Trakstar Hire

You can also contact Support directly from within your account:

1. Click the Question Mark icon in the lower-left corner of the application.
2. Select Ask.
3. Send your message to the Support team.

We're excited to have you using Trakstar Hire and look forward to helping you succeed!